Content and Grievance Redressal Policy, Our Gurugram
Effective Since 2015
This Content and Grievance Redressal Policy outlines the framework for handling content related concerns, complaints, disputes, and grievances arising from the use of Our Gurugram, accessible through ourgurugram.co.in and associated digital platforms.
By accessing or using the platform, users, businesses, and third parties agree to the terms set forth in this policy.
Purpose of the Policy
The purpose of this policy is to establish a structured mechanism for addressing complaints related to content, listings, advertisements, intellectual property, user generated content, and any other material published on Our Gurugram.
This policy is designed to ensure transparency in grievance handling while maintaining full operational and editorial control with Our Gurugram.
Scope of Complaints
Grievances may include but are not limited to:
Incorrect or outdated business information
Misleading or inaccurate content
Unauthorized use of images, videos, or intellectual property
Defamatory or harmful user generated content
Concerns related to advertisements or sponsored content
Requests for correction, modification, or removal of content
Our Gurugram reserves the right to determine whether a complaint falls within the scope of this policy.
Submission of Grievance
Any individual, business, or entity wishing to raise a grievance must submit a formal request through the official communication channels provided below.
The complaint must include:
Full name and contact details of the complainant
Clear description of the issue or concern
Specific link, reference, or identification of the content in question
Supporting documents or evidence where applicable
Incomplete or anonymous complaints may not be considered.
Review and Evaluation Process
Upon receiving a valid complaint, Our Gurugram may review the matter based on internal policies, applicable laws, and available evidence.
The platform reserves the right to:
Accept or reject any complaint at its sole discretion
Request additional information or clarification
Take appropriate action including modification, restriction, or removal of content
Decline action if the complaint is found to be invalid, insufficient, or not in violation of policies
All decisions made by Our Gurugram in relation to grievances shall be final and binding.
Timeframe for Response
Our Gurugram aims to review and respond to grievances within a reasonable timeframe. However, no specific timeline is guaranteed.
Delays may occur due to the complexity of the issue, availability of information, or internal review processes.
Content Modification and Removal
Content may be modified, updated, restricted, or removed based on internal review and discretion.
Our Gurugram is not obligated to remove content solely based on a request unless required by applicable laws or internal policy considerations.
Removal or modification of content shall not create any liability or obligation on the platform.
Intellectual Property Complaints
For complaints related to copyright or intellectual property infringement, the complainant must provide sufficient proof of ownership or rights.
Our Gurugram reserves the right to assess the validity of such claims and take appropriate action, which may include content removal or retention.
User Generated Content Complaints
Complaints related to user generated content will be reviewed in accordance with the User Generated Content Policy.
Our Gurugram does not guarantee removal of such content unless it violates applicable policies or legal requirements.
No Liability for Content Decisions
Our Gurugram shall not be held liable for any decisions made in relation to grievance handling, including refusal to remove content, delays in response, or outcomes of the review process.
All content related actions are taken at the sole discretion of the platform.
Misuse of Grievance System
Submission of false, misleading, or malicious complaints may result in restriction of access or legal action where applicable.
Our Gurugram reserves the right to reject complaints that are intended to harass, defame, or misuse the grievance mechanism.
Limitation of Liability
Our Gurugram shall not be liable for any direct, indirect, incidental, or consequential damages arising from:
Content published on the platform
Handling or outcome of grievances
Delays in response or resolution
Disputes between users, businesses, or third parties
All actions are undertaken in good faith based on available information.
Grievance Officer and Contact Details
For all content related complaints and grievances, contact:
Email: officialourgurugram@gmail.com
Mobile: +91 85957 21199
Alternate Contact: +91 97116 06549
Website: ourgurugram.co.in
All grievances must be submitted through these official channels.
Policy Updates
Our Gurugram reserves the right to modify, update, or revise this policy at any time without prior notice.
Continued use of the platform constitutes acceptance of the updated terms.
Acceptance of Terms
By accessing or using Our Gurugram, users and businesses acknowledge that they have read, understood, and agreed to this Content and Grievance Redressal Policy in its entirety.
Our Gurugram maintains full authority, discretion, and control over all content and grievance handling processes to ensure platform integrity, compliance, and long term operational stability.